• Bills and charges
    • Bills

      • What are the bill types and when do I receive them?

        Enerwave issues monthly bills, therefore you will receive a bill every month.

        The types of bills are as follows:

        - Estimated: It reflects and charges the estimated consumption of the supply.
        - Actual: It reflects and charges the actual consumption of the supply based on the consumption reading notified to us by the responsible distribution network operator (Hellenic Gas Distribution Company)
        - Final: It is the final Actual Bill, which is issued on the basis of the final reading notified to us by the Hellenic Gas Distribution Company and terminates the representation.

      • Why am I receiving consecutive Estimated bills?

        Estimated bills are issued on the basis of estimated consumption, if the competent distribution network operator (Hellenic Gas Distribution Company) has not provided us with a consumption reading for your meter.
         

      • I lost my bill. How can I get a copy?

        You can find a copy of your bill in the following ways:
        • Via myEnerwave 
        • Via Live Chat

      • How do I receive my Enerwave Bill?

        You can receive your monthly bill:  
        - Electronically via email 
        - By post in paper form

        Tip: Log in to myEnerwave and take full control of your bill.

      • How is the on Estimated bill calculated?

        The Estimated bill reflects and charges the estimated consumption of your supply. The estimation of gas consumption is based on the standard profile of each supply. The standard profile of each supplier is communicated to our company through a register file by the Gas Distribution Network Operator.
         

      • How is the Actual Bill calculated?

        The Actual Bill reflects and charges the actual consumption of the supply based on the official measurements received from the Gas Distribution Network Operator for the clearing period. The Actual Bill is credited with the charges for the quantities charged to the estimated bills (based on estimated consumption) for the same period of time.
         

      • The Estimated bill I received from is higher than usual. What should I do?

        The Estimated bill reflects and charges the estimated consumption of your supply. The estimation of gas consumption is based on the standard profile of each supply, which is communicated to our company through a register file by the Gas Distribution Network Operator.

        You can arrange the payment the amount due in the following ways:

        • By calling 2112118340 , option 9
        • Via the Contact Form here

      • The Actual Bill I received is higher than usual. What should I do?

        The Actual Bill reflects and charges the actual consumption of the supply based on the official measurements received from the Gas Distribution Network Operator for the clearing period.
        If the bill is much higher, you will need to check the reading on your meter.

        If you think that the current reading is not consistent with the bill or does not correspond to your consumption (in case of a failure), you will need to contact the Gas Distribution Network Operator:

        • Region of Attica: 11322 ή 800 111 330
        • Region of Thessaloniki & Thessaly: 10302 ή 800 11 87878
        • Rest of Greece: 11711

      • How many bills will I receive from Enerwave?

        Enerwave issues monthly bills, therefore you will receive a bill every month.
         
    • Breakdown of Bill Charges

      • What charges are included in my bill?

        The electricity bill includes the following categories of charges:
        • Supply Charges 
        • Regulated Charges*
        • Miscellaneous Charges, Taxes & Duties*

        *Determined by State Decisions and charged compulsorily by each Natural Gas Supplier.

      • What are Supply Charges?

        The Supply Charges include the cost and other expenses of Enerwave for the supply of the natural gas consumed by each supply.
         

      • What are Regulated Charges?

        The Regulated Charges are imposed on all consumers regardless of the supplier, as they are provided for by the current regulatory framework and relate to charges attributed to the relevant operators for the Transmission and Distribution Network. 
         

      • What are Miscellaneous Charges (Taxes & Duties)?

        Miscellaneous Charges include taxes and duties imposed on natural gas under applicable legislation. 

        The charges included are the following:

        •Compensatory Fee in favour of RAE
        • Supply Security Fee (SSF)
        • Excise Duty (ED)
        • Special Duty 0.5%
        • VAT.

      • Why am I paying again for the consumption of the estimated bills with the Actual Bill?

        The Actual Bill invoices you for the entire clearing period, based on the consumption reading notified to us by the Natural Gas Distribution Network Operator (Hellenic Gas Distribution Company) for your supply. The Actual Bill is credited with the charges for the quantities charged to the estimated bills (based on estimated consumption) for the same period of time.
         

      • What is the Interest on arrears?

        Interest on arrears is charged on bills that are overdue. The interest is charged on the total value of the bill and is subject to a proportional stamp duty.
         
    • Metering readings

      • What can I do if no metering takes place and I receive consecutive Estimated Bills?

        In the event that metering is not carried out, you can notify the consumption readings directly to the responsible Network Operator (Hellenic Gas Distribution Company):

        • Region of Attica: 11322 ή 800 111 330
        • Region of Thessaloniki & Thessaly: 10302 ή 800 11 87878
        • Rest of Greece: 11711

      • How will I be charged if there is no metering?

        In the event that no metering is carried out, an Estimated Bill will be issued with the estimated consumption. The estimation of gas consumption is based on the standard profile of each supply, which is communicated to our company through a register file by the Gas Distribution Network Operator.
         

      • How can I provide my meter reading for the issuance of an Actual Bill?

        You can give the consumption reading to the relevant network operator (Hellenic Gas Distribution Company):

        • Region of Attica: 11322 ή 800 111 330
        • Region of Thessaloniki & Thessaly: 10302 ή 800 11 87878
        • Rest of Greece: 11711

      • I believe my meter is not recording correctly. How can I check it?

        In the event of a failure, the Responsible Distribution Network Operator (Hellenic Gas Distribution Company) is responsible for checking your meter:

        • Region of Attica: 11322 ή 800 111 330
        • Region of Thessaloniki & Thessaly: 10302 ή 800 11 87878
        • Rest of Greece: 11711

      • Whom can I contact for metering issues?

        The metering of natural gas consumption is the responsibility of the Competent Distribution Network Operator (Hellenic Gas Distribution Company):

        • Region of Attica: 11322 ή 800 111 330
        • Region of Thessaloniki & Thessaly: 10302 ή 800 11 87878
        • Rest of Greece: 11711